A bad experience in a shop

234 ps/ Indústria

Banyoles

CV5 2XS 

LIDL shop
267 Dean Street
Germany
W1D 5RS 

Saturday 21th October 

Dear Sir/Madam,  

I am writing to complain about a bad experience in your shop. This happened last Monday, 16th of October in your shop in Banyoles. 

When we came to your shop we just wanted to buy a snack. We did not have more than 1€. So, we were looking for a bargain. We were absolutely brilliant because we found it! We just wanted to buy kites. This bid just cost 0,75€. This were the price that appeared in the advert. So: what is the problem? Then, here it comes: We had to do a long store queue, plenty of people, and we did not have time. But, the worst part is not. When we finally arrived to the cashier, the employee said that it cost 1,19€. Whaat?? The price advertised was 0,75! 

Furthermore, the employee was really bitter and not enough dedicated. Simply, we  want to refund the purchase. We were shocked. We were really tired and extremely sad because we had lost our free time with a rude person.  

Until now, I have always been really impressed with your company and associated your products with quality and good taste. I would be grateful if you could notify the woman of her misconduct. Certainly it would be good to check the price posters. And maybe also make a store queue for people who want to buy a single product. I look forward to receiving it in the very near future. 

Yours faithful, 

Roser Bramon